Cloud Hosting - Service Level Agreement

Odoo instances hosted on erponline.vn enjoy the following service at all times

Uptime

  1. Customer Odoo instances are hosted in the region of their choice which is either Singapore or US or Vietnam.
  2. Each customer instance's database is replicated in real-time on redundant storage located in the same data center.
  3. We work with different hosting providers worldwide that always deliver at least 99.9% uptime guarantee.
  4. So we can guarantee a minimum of 99.9% uptime, excluding planned maintenance. This corresponds to a maximum unplanned downtime of 1.44min/day or 8h/year. We usually deliver much better uptime than this (100% most months), as our providers always deliver a much better uptime than their SLA too.

High Availability

  1. Our data centers are Tier-III certified or equivalent, with N+1 redundancy for power, network and cooling
  2. Each customer Odoo instance is replicated in real-time on redundant storage located in the same data center, so a failover can happen quickly in case of hardware failure, with no data loss.

Backups

  1. Backups can be created manually through customer portal
  2. Users can download manual backups of their live data at any time

Security

The safety of your data is very important to us, and we design our systems and procedures to guarantee it.