ERPOnline Policy

  • Policy

  • Pricing & Billing FAQ

    • How am I billed?

      Each instance is billed per half-hour up to its monthly cap.

    • When am I billed?

      You will be billed monthly on your transaction day. The day in month you become our customer will be used as your transaction day. For instance, you become our customer on Feb 22nd, the day 22nd each month will be your transaction day.

    • Do I have to pay the cost of the instance every time I create and deploy a new one?

      No — you only need to pay if you keep it for 30 minutes or more. Deploying a new instance just to test something for a couple of minutes will NOT cost you. Using a Super Small Biz instance for 30 minutes up to less than one hour will only cost you $0,0439.

    • How do I cancel my account?

      You can cancel your account anytime through the Customer Dashboard.

    • What is In-store wallet?

      Every time you make a deposit payment to us, the amount will be credited into your In-store wallet for paying your future service/product bills

    • Am I charged while my Instance is in a powered-off/stopped state?

      Yes. Your computing resources (e.g. diskspace, CPU, RAM, and IP address, etc) are all reserved while your Instance is stopped/powered off. If you want to save a Instance for future use take a backup/snapshot of it and then destroy it. You'll be able to create a new Instance from a snapshot/backup anytime to bring it back online.

    • How do I choose between monthly and hourly billing?

      There is no difference between monthly and half-an-hourly billing. All Instances are billed half-an-hourly, up until a monthly cap. We have estimated that each month has about 672 hours (28 days). If you use your Instance for less than 672 hours during the month, you will be billed for each half-an-hour that you used it. If you use your Instance for more than 672 hours that month, you will be billed at the monthly cost, which is no greater than 672 hours.

    • What form of payments do you accept?

      We accept PayPal and Bank wire transfer. During your order placement, payment forms will be shown for your selection.

    • My In-store wallet remains funds, do you offer refunds?

      No, we do not offer refunds. If there are extenuating circumstances, please open up a ticket with us by emailing to This email address is being protected from spambots. You need JavaScript enabled to view it..

    • I submitted a PayPal payment. Why hasn't my In-store wallet balance been updated?

      Balances are not updated in real time. Once you submit your PayPal payment it gets processed and added to our system. You should see the updated balance in a few minutes.

  • Support Policy

    How to submit your support requests

    Your support requests could be submitted to us either by:

    1. posting your requests/questions to our Q & A forums which is a community driven forums monitored by our support team. Everyone can post questions and support request to any category of the forums.
    2. sending your requests/questions to This email address is being protected from spambots. You need JavaScript enabled to view it.. However, in order to get supported this way, you must be a customer who subscribes an appropriate plan that offers email support. Otherwise, you may or may not get responded.

    For pre-sale questions, everyone is welcome to send emails to our sales team at This email address is being protected from spambots. You need JavaScript enabled to view it.

    How to get the best support?

    Are you informative?

    Provide us in-depth details, steps to replicate the issue and possibly a test account on your website for us to experience the issue first-hand.
    Your chance of getting a solution:
    free of charge
    Who doesn't love a customer who gives his or her best to get help from the best? You scratch our back, we scratch yours.

    Bugs Attack.

    You have a sharp mind and a critical eye and you have encountered an error in our software. Time to flaunt your bug hunting skills, report to us now!
    Your chance of getting a fix:
    free of charge
    Our developers will track them down and swat them with a fly bat. We take pride of our tools (and sanity) in solving issues in our software.

    When customization breaks.

    You have had the views, models, fields, workflows or any other component of your Odoo instance customized / modified by a third party or yourself and broken things.
    Your chance of getting support:
    subjected to extra charge
    We suggest posting your issues to our Q & A forums to get help and support from the community for free of charge. Or, contacting our support to get fixed, which may be subjected to extra charge.

    When other apps/modules break.

    Sometimes we get blamed for unfair reasons, e.g. when a 3rd party app/module break our software. This is not our fault, but it is okay, just let us know!
    Your chance of getting help:
    Still very likely.
    subjected to extra charge
    We will swallow the bitter pill and help you identify the source of the problem. You should do your part by passing it on to the original author of the app/module.

    Hey, I have a great idea!

    We love new ideas and if you have a cool feature to suggest, we will definitely consider it for our future releases.
    Possibly maybe.
    at our own cost charge
    We will most likely take your idea and roll it in the future so please hold on to your horses. Sometimes we do the impossible, delivering your ideas within hours!

    Minor customization.

    If it's just extra dressing on your salad bowl, consider it done! Tell us your exact requirements and we will quote you the total cost and time needed for the job.
    Your chance of getting it your way:
    subjected to extra charge
    We are picky on customization jobs because if it takes too much of our time, we will have to recommend our trusted outsourcers to do it for you.

    Living a decade behind times.

    Are you still on IE9 and below? The web progress very rapidly, often we update our software to keep up to the pace.
    Your chance of getting legacy fixes:
    Take our advice - upgrade your browser now! You don't want to be called a dinosaur, do you? We are glad to assist you in such software upgrades should you need it.

    Community forum

    If you were unable to find the answer to your question, the community forum should help. Find and share solutions for users by users, moderated by the team.

    Continue to the Forums

    Email Support

    You may need to have a paid service with us to get support this way.
    If you don't have an appropriate one, you may not get answered!

    This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Terms of Service

    Acceptance of Terms

    Welcome to'. This "Terms of Services" (TOS) applies to all those are using any form of services provided by The is also referred to as "The website".

    The list below identifies different terms being usage through the website:

    1. "Odoo" is an open source comprehensive and integrated software suite of business applications including but not limited to Sales, Purchase, CRM, Project management, Warehouse management, Manufacturing, Accounting and Human Resources, etc.
    2. "Odoo" is a trademark of Odoo S.A whose internet home is at and the company behind are not affiliated with or endorsed by Odoo S.A.
    3. "Odoo instance" is an instance of Odoo software hosted at The "Odoo instance" is also referred to as an "Instance", an "ERP" or an "ERPOnline instance".
    4. "Computing resources" is referred to Monthly Bandwidth and/or Storage and/or Paying User Accounts and/or Number of Backups that allocated to an Instance.
    5. A "Plan" is referred to a set of computing resources including but not limited to Monthly Bandwidth, Number of Paying User Account, Storage, Number of Backups, etc, which may vary from time to time in compliance with ERPOnline's sales policy. Each and every Instance must be associated with one Plan to work.
    6. An "Addon" is referred to one or more computing resources that extends plan's capacity.

    The list below identifies different client types; it is inclusive but not exhaustive:

    1. "Account Holders" or "Clients" are any individual with an "Odoo instance" hosted by
    2. “Partners” - any developer or agent who has their clients’ Odoo instance hosted at reserves the right to update and change this TOS without notification. The TOS will also be applicable to the use of any trial-based Services. By using any Service, you are accepting this TOS.

    Description of Services provides each Client one or more Odoo instances hosted at that accessiable via the Internet with appropiate authentication methods. Each instance may have either limited or unlimited computing resource based on the Plan purchased. Additional resources are made available to Clients at extra cost, but the type and number of resources available depend on the type of Plan the Client has purchased. Unless explicitly stated, any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the TOS. In order to use the Service, Clients must obtain access to the World Wide Web, either directly or through devices that access Web-based content, and pay any service fees associated with such access. In addition, Clients must provide all equipment necessary to make such connection to the World Wide Web, including a computer and modem or other access device.

    By using Services, Clients also understand and agree that Services may include certain communications from, such as service announcements, administrative messages and newsletters. These communications are considered part of Services and Clients may not be able to opt out of receiving them. Unless explicitly stated, any new features that augment or enhance the current Services, including the release of new properties, shall be subject to the TOS.


    In order to use Services, Clients register to become an Account Holder. At that point the Client is issued with an ID number. To be an Account Holder with a website, Clients must provide with a valid email address and other registration data during registration process. Account Holders also select a password during the registration process. Account Holders are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your password or account.

    Clients agree to (a) immediately notify of any unauthorized use of passwords or account or any other breach of security, and (b) ensure that the account is exited at the end of each session. cannot and will not be liable for any loss or damage arising from Client failure to comply with these expectations. In consideration of use of Services, Clients agree to (a) provide true, accurate, current and complete information about yourself as prompted by the Service's registration form, and (b) maintain and promptly update registration data to keep it accurate, current and complete. If Clients provide any information that is untrue, inaccurate, not current or incomplete, or has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, has the right to suspend or terminate the Client account and refuse any and all current or future use of Services. Users under 13 years of age are required to have a parent or guardian review and complete the registration process.

    Sub-Domain Registration

    1. Each and every Client when deploying an instance will be allocated with a sub-domain in form of "", where "yourcompanyname" is the client choice provided that yourcompanyname is still idle and available.
    2. The sub-domain will be associated with the corresponding domain for the whole lifetime of the instance at free of charge

    Custom Domain Names

    A Custom domain name is a domain name (e.g. owned by the Client and can be associated with ONE instance at a time as another option beside the sub-domain for a preferable access way to the instance. A custom domain is at the Client supply and charge.

    Upgrades & Migrations

    All the instances will be upgraded to their minor successor at free of charge. For example, upgrading within Odoo versions 7.x or Odoo versions 8.x will be considered as minor upgrade. But moving from 7.x to 8.x will be considered as a major upgrade (also known as migration) which is subject to additional charge.

    On customer demand, major upgrade/migration service will be provided by ERPOnline and is subject to mutual agreement on scope of service and additional charge by both parties.

    Cancellation and Termination

    Failure to pay all applicable charges and service fees when due, including, but not limited to your credit card being declined or rejected by our merchant account processing gateway, shall be deemed a default cancellation without notice. If you terminate your receipt of the Services prior to the end of the Initial Term or the Renewal Term, whichever is then applicable, (a) shall not refund you any fees paid in advance of such termination. Your termination request must be submitted to It is your obligation to notify of any change in billing or contact information in advance of the renewal date. Termination request will not be processed unless all due invoices are paid.

    You agree, in its sole discretion, may terminate your password, and/or account, and remove and discard any Content and Data within the Service (including, but not limited to your instance if you are an Account Holder), for any reason, including and without limitation, the lack of use, or if believes that you have violated or acted inconsistently with the letter or spirit of the TOS. Any contracts, verbal or written or assumed, in conjunction with your deleted website (as applicable) and all its parts, at's discretion, will be terminated as well. may also in its sole discretion and at any time, discontinue providing the Service, or any part thereof, with or without notice. You agree that any termination of your access to the Service under any provision of this TOS may be effected without prior notice, and acknowledge and agree that may immediately deactivate or delete your instance, as applicable, and all related information and files and other associated data. reserves the right to bar any further access to such files or the Service. You agree that shall not be liable to you or any third-party for any termination of your access to the Service. Paid accounts that are terminated will not be refunded.

    If an Account Holder has been granted a discount for's Services and cancels the Service before the Agreed upon period, Account Holder must pay for the all Services used.

    Trial instance will be automatically deleted after 30 days from the expiration of 15-day trial period. All the data associated with the instance will be deleted permanently then. Privacy Policy

    Registration Data and certain other information about you is subject to our Privacy Policy, the terms of which are incorporated into this TOS by reference.

    Ownsership of a Website Account and Security

    You are responsible for maintaining the security of your account and website, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the website, including those of your Guests. You agree to immediately notify of any unauthorized uses of the account or any other breaches of security. cannot and will not be liable for any loss or damage from your failure to comply with this security obligation. You acknowledge and agree that under no circumstances will be liable, in any way, for any acts or omissions by an Account Holder or a Guest, including any damages of any kind incurred as a result of such acts or omissions.

    Content and Conduct Rules and Obligations

    You understand that all information, data, text, software, music, sound, photographs, graphics, video, messages, goods, products, services or other materials ("Content") are the sole responsibility of the person from which such Content originated. This means that you, and not, are entirely responsible for all Content that you upload, post, transmit, or otherwise make available via the Service. does not control the Content posted via the Service and, as such, does not guarantee the accuracy, integrity or quality of such Content.

    You understand that by using the Service, you may be exposed to Content that is offensive, indecent, or objectionable. Under no circumstances will be liable in any way for any Content, including, but not limited to, for any errors or omissions in any Content, or for any loss or damage of any kind incurred as a result of the use of any Content posted, transmitted, or otherwise made available via the Service. You acknowledge that does not pre-screen Content, but that and its designees shall have the right (but not the obligation) in their sole discretion to refuse or move any Content that is available via the Service. Without limiting the foregoing, and its designees shall have the right to remove any Content that violates the TOS or is otherwise objectionable. You agree that you must evaluate, and bear all risks associated with, the use of any Content, including any reliance on the accuracy, completeness, or usefulness of such Content. In this regard, you acknowledge that you may not rely on any Content submitted to You acknowledge and agree that may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the TOS; (c) respond to claims that any Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of, its users and the public.

    You understand that the technical processing and transmission of the Service, including your Content, may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
    Should Content be found or reported to be in violation with, but not limited to, the following terms, it will be in's sole discretion as to what action should be taken.

    You agree that you will not:

    1. upload, post, transmit or otherwise make available any Content that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another's privacy (up to, but not excluding any address, email, phone number, or any other contact information without the written consent of the owner of such information), hateful, or racially, ethnically, or otherwise objectionable;
    2. harm minors in any way;
    3. impersonate any person or entity, including, but not limited to, a official, forum leader, guide, or host, or falsely state or otherwise misrepresent your affiliation with a person or entity;
    4. forge headers or otherwise manipulate identifiers in order to disguise the origin of any Content transmitted through the Service;
    5. upload, post, or otherwise transmit any Content that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);
    6. upload, post, or otherwise transmit any Content that infringes any patent, trademark, trade secret, copyright, rights of privacy or publicity, or other proprietary rights of any party;
    7. upload, post, or otherwise transmit unsolicited commercial email or "spam." This includes unethical marketing, advertising, or any other practice that is in any way connected with "spam," such as (a) sending mass email to recipients who haven't requested email from you or with a fake return address, (b) promoting a site with inappropriate links, titles, descriptions, or (c) promoting your site by posting multiple submissions in public forums that are identical;
    8. upload, post, or otherwise transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
    9. interfere with or disrupt the Service or servers or networks connected to the Service, or disobey any requirements, procedures, policies, or regulations of networks connected to the Service;
    10. intentionally or unintentionally violate any applicable local, state, national, or international law, including, but not limited to, regulations promulgated by the U.S. Securities and Exchange Commission, any rules of any national or other securities exchange, including without limitation, the New York Stock Exchange, the American Stock Exchange or the NASDAQ, and any regulations having the force of law;
    11. "stalk" or otherwise harass another;
    12. promote or provide instructional information about illegal activities, promote physical harm or injury against any group or individual, or promote any act of cruelty to animals. This may include, without limitation, providing instructions on how to assemble bombs, grenades, and other weapons or incendiary devices;
    13. offer for sale or sell any item, good, or service that (a) violates any applicable federal, state, or local law or regulation, (b) you do not have full power and authority under all relevant laws and regulations to offer and sell, including all necessary licenses and authorizations, or (c) determines, in its sole discretion, is inappropriate for sale through the Service provided by;
    14. use the Service as a forwarding service to another Web site;
    15. exceed the scope of the Service that you have signed up for; for example, accessing and using the tools that you do not have a right to use, or deleting, adding to, or otherwise changing other people's comments or content as a Guest. If any user is reported to be in violation with the letter or spirit of these terms, retains the right to terminate such account at any time without further warning.

    Additional Software

    With respect to any additional software that may be made available by in connection with the Service, if you elect to download or access such additional software, you understand that you may have to agree to additional terms and conditions before you use such software.

    International Use

    Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content. Specifically, you agree to comply with all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside.

    Content Submitted

    You acknowledge that does not pre-screen Content, but that and its designees shall have the right (but not the obligation) in their sole discretion to refuse or remove any Content that is available via the Service. Without limiting the foregoing, and its designees shall have the right to remove any Content that violates the TOS or is otherwise objectionable. You agree that you must evaluate, and bear all risks associated with, the use of any Content, including any reliance on the accuracy, completeness, or usefulness of such Content.


    The Service may provide, or third parties may provide, links to other World Wide Web sites or resources. Because has no control over such sites and resources, you acknowledge and agree that is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any Content, advertising, products, or other materials on or available from such sites or resources. You further acknowledge and agree that shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such Content, goods, or services available on or through any such site or resource.


    You agree to indemnify and hold, and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your Content, your use of the Service, your Guests activities, your connection to the Service, your violation of the TOS, or your violation of any rights of another, whether you are a registered user or not. The user is solely responsible for his or her actions when using the Service, including, but not limited to, costs incurred for Internet access.

    General Practices Regarding Use and Storage

    You acknowledge that may establish general practices and limits concerning use of the Service and may modify such practices and limits from time to time.

    Modifications to Service reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice at any time. You agree that shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service. Proprietary Rights

    You acknowledge and agree that the Service and any necessary software used in connection with the Service ("Software") contains proprietary and confidential information that is protected by applicable intellectual property and other laws. You further acknowledge and agree that Content contained in sponsor advertisements or information presented to you through the Service or advertisers is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws. Except as expressly authorized by or advertisers, you agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on the Service or the Software, in whole or in part. does not want to receive confidential or proprietary information from you through the Service or by email. Unless otherwise agreed in writing by an authorized representative, any material, information or idea you transmit to by any means may be disseminated or used by or its affiliates without compensation or liability to you for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products. However, this provision does not apply to Content (as defined herein), or to personal information that is subject to our Privacy Policy.

    Disclaimer of Warranties

    You expressly understand and agree that:

    1. Your use of the service is at your sole risk. the service is provided on an "as is" and "as available" basis. expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement.
    2. will make reasonable efforts to maintain the service, however, is not responsible for any damage, loss of data, customer information or vendor data, revenue, or other harm to business arising out of delays, misdelivery or nondelivery of information, restriction or loss of access, bugs or other errors, unauthorized use due to your sharing of access to the service, or other interaction with the service. You are responsible for maintaining and backing up your data and information that may reside on the service. does not warrant that (I) the service will meet your specific requirements, (II) the service will be uninterrupted, timely, secure, or error-free, (III) the results that may be obtained from the use of the service will be accurate or reliable, (IV) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and (V) any errors in the software will be corrected.
    3. Any material downloaded or otherwise obtained through the use of the service is done at your own discretion and risk, and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.
    4. No advice or information, whether oral or written, obtained through or from the service shall create any warranty not expressly stated in the tos.

    Limitation of Liability

    You expressly understand and agree that shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if has been advised of the possibility of such damages), resulting from: (a) the use or the inability to use the service; (b) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (c) unauthorized access to or alteration of your transmissions or data; (d) statements or conduct of any third party on the service; or (e) any other matter relating to the service.

    Exclusions and Limitations

    Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages.


    Notices to you may be made via either email or regular mail. The Service may also provide notices of changes to the TOS or other matters by displaying notices or links to notices to you generally on the Service. The TOS and the relationship between you and shall be governed by the laws of the State of Michigan without regard to its conflict of law provisions. You and agree to submit to the personal and exclusive jurisdiction of the courts located within Cheboygan, Michigan. The failure of to exercise or enforce any right or provision of the TOS shall not constitute a waiver of such right or provision. The TOS constitutes the entire agreement between you and and govern your use of the Service, superseding any prior agreements between you and (including, but not limited to, any prior versions of the TOS). You also may be subject to additional terms and conditions that may apply when you use affiliate or other services, third-party content or third-party software. If any provision of the TOS or incorporated documents are found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the TOS remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or the TOS must be filed within one (1) year after such claim or cause of action arose or be forever barred. The section titles in the TOS are for convenience only and have no legal or contractual effect.

ERPOnline được xây dựng & phát triển trên nền tảng phần mềm nguồn mở Odoo (tên cũ là OpenERP) cho phép các Tổ chức, Doanh nghiệp triển khai & ứng dụng phần mềm Hoạch định Nguồn lực Doanh nghiệp (ERP) và Quản lý Quan hệ Khách hàng (CRM) trực tuyến dưới hình thức SaaS (Software as a Service - Phần mềm kiểu Dịch vụ) với chi phí mà mọi tổ chức và doanh nghiệp đều chấp nhận được.
Công ty TNHH Tự động hoá Hàng hải T.V.T
 Số 40 An Lạc 2, P. So Dau, Q. Hồng Bàng, TP. Hải Phòng
0923 254 154
0225 7300 088 - 0225 7300 188
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